Useful Information during Covid19 emergency

Please follow government directives

Exeter Hall is closed to the public until further notice and Council staff are working from home.
Our playgrounds are still open, but tennis and games courts and the outdoor gym are closed. Please follow the rules.
Please follow these links to keep updated with advice from the NHS and advice from the Government.
If you need support see the list of useful contacts below.
See also our pages on Local deliveries, open stores and services in Kidlington and Home Resources, Kidlington Library and Kidlington News Online.

Residents are warned to be on their guard against criminals and scammers exploiting the coronavirus situation with scams targeting people via emails, text messages, and on the doorstep. Full details and advice from the Trading Standards team at 


Kidlington and Surrounding Areas (KASA) Coronavirus Community Help

Working in partnership with Kidlington Parish Council, KASA is a group of over 150 volunteers, willing to support those who are unable to go out of their homes ( for whatever reason). They are here to do shopping, pick up prescriptions, walk the dog or just have a chat. In many respects, they hope you will treat your volunteer as your personal shopper, except that it costs you nothing. This is a totally voluntary service and all you would pay for would be the normal shopping costs.
Call: 01865 817722, email, or visit

Cherwell Community Larder
Working in partnership with Oxford Food Bank, SOFEA, and Kidlington Parish Council, Cherwell larder helps fill the gap in food supply for those in financial need.
Our marketplace will be open at Exeter Hall, Kidlington every Friday afternoon from 3pm to 4.30pm. Please note we run a mask-free time (for those with medical needs to remain mask free) 4-4:30 pm on Fridays. Otherwise masks are required at all times in the hall.
Community members can come by to pick up dry and fresh food items at no charge (or if you are able, a ‘pay what you can’ donation). There will also be a café on site with takeaway available (while supplies last).
For those who are unable to join us in person, a limited delivery service of fresh and dry food parcels will be available.
More information is available here: Email, or call 01865 817676. No referral necessary.
You can support Cherwell Larder by donating here:

North Oxfordshire Foodbank (covering Kidlington and the surrounding area)
For those with an urgent need of food support.
Call 07929 721172

Winter Support Grants 
Oxfordshire County Council, in partnership with the county’s district councils and Citizens Advice services, is offering support to vulnerable residents through a Winter Support Grant. Oxfordshire was awarded £400,000 by the government in December to fund the cost of food, electricity, heating and other essential items, and the financial help is available for households to claim by 31 March, 2021. For further information, phone 01295 221448, visit or email

Looking out for each other
If you have concerns for a neighbour lacking support as a result of the present emergency, you can email details to Cherwell District Council at or call 01295 227051

Harvest @ Home
A new community action group encouraging people to grow their own produce. Priority is given to households experiencing food insecurity due to the COVID crisis, but all are welcome to apply. We offer starter garden kits, kid friendly garden items, seeds, seedlings, compost, tools and a free online community of fellow gardeners to help you Harvest @ Home. Please sign up here: For more information please email, or call 01865 817676. Facebook:

Support for extremely vulnerable people and self-isolating residents
See for up-to-date information. To register as extremely vulnerable, go to, or call 01865 897820 8:30am to 5:00pm Monday to Thursday, 8:30am to 4:00pm on Fridays; or email You can also call Cherwell District Council’s Community Hub on 01295 227051 or email for signposting to suitable services or for assistance from NHS Volunteers.

Kidlington and District Good Neighbour Scheme. 
Call 07903 788990 and leave a message or email to arrange a friendly chat.

Citizen’s Advice
Call 01869 321806 or 0300 330 9037 or email for the usual advice services and about food vouchers. Call 0800 144 8444 for the Universal Credit Help to Claim service.
See also
For residents suffering financial hardship (struggling to pay for utilities and basic necessities), Citizens Advice is administering a Winter Hardship Fund on behalf of Cherwell District Council: email or call 01295 221448.
If you are elderly/vulnerable and self-isolating (but not in the ‘Shielded’ category), Citizens Advice can deliver an emergency food parcel. Call 0300 30 30 125 and leave your name and telephone number only. One of the team will call you back. 

Age UK Oxfordshire and Action for Carers are offering a new, free, telephone support service, providing a friendly, regular weekly call to see how people are, to chat and also to help problem solve if people are facing any practical problems eg shopping, prescription collection etc. People can contact the new service on 01865 411288.

Emotional Support Helplines
Samaritans - 116 123 (24 hour free phone)
CALM (Campaign Against Living Miserably) - 0800 585858 (5pm-midnight)

For those struggling with anxiety or feeling isolated. Call 0800 048 7035 or emal to talk, learn useful techniques, or explore support options. 

Oxfordshire and Buckinghamshire Mental Health Helpline:
Adults: 01865 904 997 (24 hours/7days a week)
Children and young people: 01865 904 998 (24 hours/7days a week)

Oxfordshire Mind Information Line

01865 247788 (Monday to Thursday 9.30am-4.30pm, Friday 9.30am-4.00pm )
Talking Space - 01865 901222 (Monday to Friday 8am - 5pm)

Oxfordshire Domestic Abuse Helpline is still open and available. Call 0800 731 0055 (Monday to Friday, 10am to 7pm) or email Alternatively, call the 24-hour National Domestic Abuse Helpline on 0808 2000 247.

For homelessness and other housing problems, contact the housing team at or 01295 753751. Or go to for more detailed information.




Cherwell Community Larder Needs Volunteers!
Working in partnership with SOFEA and local councils, Cherwell community larder helps fill the gap in food supply for those in need. Food parcels are supplied once a week on Saturday afternoons. We feed over 150 people in Kidlington and surrounding villages.
We need volunteers for 1 to 2 hours each week on Friday and/or Saturday afternoons.
We are especially looking for people able to help with loading and unloading vans (lifting up to 7kgs at once), organising our stockroom, packing boxes and meal kits, and helping with the distribution of parcels from our hub at Exeter Hall.
If you aren’t available on Fridays but want to help us with driving on Saturdays, or fundraising or admin, please also get in touch. Please email, or call 01865 817676 if you can help.
If you need to sign up for food parcel delivery do so here No referral necessary.
You can also support Cherwell Larder by donating here:

To volunteer you can contact KASA (see above) at

See also the new website launched by Oxfordshire Community Voluntary Action (OCVA) called Oxfordshire All In to register, map and support groups across the county helping people in response to Covid-19: see and
Cherwell District Council Switchboard: 01295 227001
Council Tax and business rates: 01295 227000
Housing benefits/Council tax reduction: 01295 227002
Waste/Recycling/Street cleansing: 01295 227003
Planning: 01295 227006
Environmental Service/Dog Warden: 01295 227007
Parking: 01295 227008

Oxfordshire County Council: 01865 792422
Street Lights: 0800 317 802
Floodline: 0845 988 1188 Contact OCC ref Sandbags (if needed ref flooding) 0345 310 111
Environment Agency incident hotline: 0800 80 70 60 (24 hrs)
Police (non-emergency):
101 NHS Direct 111
Thames Water: 0845 920 0800
Gas Emergency: 0800 111 999

Care Homes

Lincraft 01865 950500
Glebe 01865 841859
OSJCT 01865 372220

Funeral Directors
C S Boswell Independent FD 01865 373712
Jerrams 01865 374444
Reeves & Pain 01865 371159
S&R Childs 01865 378888

Doctors and medical

The Key Medical Practice 01865 842292
Gosford Medical practice 01865 374242
The Key NHS Pharmacy 01865 371471
Kidlington Carers Group 07557 430 878
Kidlington Macular Support Group 0300 3030 111
Oxfordshire Mind 01865 247788
Talking Space 01865 901222
Daybreak (Dementia) 01865 776744
Samaritans (free call) 116 123(24 hours)

St Marys & St Johns (Anglican) 07821 542 182 (Felicity) 07909 976 637 and Martin - email
Baptist Church 01865 374983
Methodist 01865 373280
St Thomas Moore 01865 377093
Life Home Community 07970927802
Grace Church 07471201590

'Kidlington Anglican Churches' will be holding a stay in touch through social media from their facebook page (Kidlington Anglican Churches) 10am 'Pause for Prayer' everyday live streamed.
You can also access this through the website without having to use facebook -